Water Feature Field Technician in San Marcos, TX at Hamilton-Ryker Company

Date Posted: 10/6/2018

Job Snapshot

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    Not Specified
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Job Description

A company located in San Marcos, TX is currently seeking a Water Feature Field Technician to join their team!

This employee will perform a range of tasks instrumental in the successful operation of commercial water features including all aspects of Nozzle Operation, Electrical Service, Pump, Lighting, & Controls. Technicians may travel to different locations to inspect and diagnose features referring to schematics, design drawings, and performing visual inspections for basic problems, such as loose or damaged wiring.

  • Strive for Customer satisfaction through pro-active communication and commitment to resolving Customer issues/problems expediently
  •  Perform preventive and corrective maintenance required on client's product lines, related product lines, and related equipment in a safe and efficient manner. This includes: disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
  • Perform Customer training and in-servicing on assigned equipment
  • Ensure a positive Customer experience by performing installations or conversions on assigned equipment and start up custom equipment as required. Perform site visits for small projects and coordinate activities with project managers and/or installers.
  • Utilize technology (smart phone, laptop computer and related software and applications) to perform administrative duties as assigned to ensure effective planning, utilization, and required document completion.
  • Establish and maintain effective communicative relationships with Customers, managers, support functions and the sales organization. Communicate activities to Customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work. Pro-actively respond to and resolve Customer problems/issues. Utilize provided product and industry knowledge to assure Customer's expectations of service are exceeded. Recommend product enhancements based on knowledge of the Customers equipment applications and processes. Actively seek continuing education opportunities.
Skills & Requirements:
  • High School Diploma or equivalent required. Associate's Degree in Computer Science, or Electronics-Experience with Pumps, PLCs, VFDs, and LED Lighting preferred.
  • Experience in a technical field service role
  • Strong Customer communications experience and demonstrated ability to build positive rapport and partner with a variety of Customers.
  • Excellent organizational and problem-solving skills.
  • Ability to work independently without supervision.
  • Flexibility to handle multiple and changing priorities.
  • Basic electronic and mechanical aptitude required.
  • Ability to work flexible hours, sometimes outside 'normal business hours' and travel as required.
  • Advanced knowledge of personal computers, technology, cabling, and networking helpful.
  • Valid Driver's License required.