Customer Service Specialist in New Braunfels, TX at Hamilton-Ryker Company LLC

Date Posted: 6/18/2018

Job Snapshot

Job Description

A manufacturing company located in New Braunfels, TX is currently seeking a Customer Service Specialist. 



This employee is responsible for receiving, entering and processing sales, shipping and repair orders; providing customer service information; and performing other office support related duties as required.

Job Duties:




        
  • Provides product and billing information, such as: tracking numbers, order status, price/proforma quotes, COD’s and freight costs to customers via telephone and electronically.

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  • Receives purchase orders via telephone or electronically through fax or computer; verifies and enters information, such as: pricing, items being ordered, COD cash in advance or open account into computer system.

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  • Calculates credits, price quotes, taxes, COD’s and freight costs on quotes and purchase orders.

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  • Works closely with Customer Service Technical support to assure customer success.

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  • Receives and enters rush orders; when accounts are on credit hold, notifies accounting for appropriate disposition.

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  • Prepares packs with special shipping/packing instructions before releasing for shipping.

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  • Prepares repair estimates, obtains customer approval and processes request.

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  • Coordinates shipments between factory, customer and forwarder.

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  • Prepares documents for processing credits, debits, ARM’s and returns to stock.

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  • Performs other related duties as assigned.



Job Requirements:




        
  • Ability to provide customer service

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  • Knowledge of and skill in operating personal computer and other office equipment

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  • Knowledge of and skill in basic mathematical calculations

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  • Knowledge of and ability to process purchase orders



Preferred Requirements:




        
  • Experience in manufacturing environment

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  • Experience in processing purchase orders for relatively complex configurable products

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  • Spanish bilingual proficiency, including reading and writing



Competitive salary with excellent benefits package to include, company paid medical, dental and life insurance for employees, with cost sharing for dependent coverage; disability, 401K, educational assistance, paid vacation and personal leave.