Call Center Clerk/Receptionist (Admin Asst I) in San Marcos, TX at Hamilton-Ryker Company LLC

Date Posted: 6/28/2018

Job Snapshot

Job Description

An educational facility is currently seeking a Call Center Clerk/Receptionist for their Health Center. Position is long term temporary.



Duties include but are not limited to:




        
  • Answer high volume of calls to the SHC appointment line.

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  • Schedule appointments in appropriate slots according to written guidelines.

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  • Assist callers with questions about services, hours, portal, appointment types, etc.

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  • Screen calls and take messages or transfer as appropriate per guidelines.

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  • Make appointment reminder calls.

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  • Provide excellent customer service that is welcoming and inclusive. Be helpful but efficient with each call. Average call length time should be in line with group average.

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  • Actively work to resolve complaints and disputes. Escalate call to appropriate staff if needed.

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  • Contribute positively to team. Log onto computer and phone system at scheduled time. Comply with scheduled shift. Work with other team members to fill in for absences as needed.

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  • Maintain confidentiality at all times. Protect patient health information. Only access minimum necessary information.

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  • Other duties as assigned.



Preference/Requirements:




        
  • Customer service experience

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  • Experience scheduling appointments

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  • Minimum of 1-year experience using EMR (Electronic Medical Record)

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  • Good communication skills, verbal and written

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  • Ability to work in a high volume, stressful environment


Call Center/Reception Operating Hours:

Monday: 7:30 am-5:00 pm

Tuesday: 8:00 am-6:00 pm

Wednesday: 7:30 am-5:00 pm

Thursday: 8:00 am-6:00 pm

Friday: 7:30 am-5:00 pm